Meineke Customer Reviews

My 16 year old son is in the process of rebuilding an older car and although he ordered an exhaust system from a specialty catalog, when he went to install it, he found it was missing a component. Being new to car repair, he mistakenly thought it was a catalytic converter and began and began calling around for the best price and availability. After numerous calls, the lowest price was from the Meineke shop in Palantine, IL, located at Dundee Rd. and Rand Rd. Well, the dealer he was working with called last night with the news that the part was in. When we drove over there, I advised my son to bring his new exhaust system (and the "catalytic converter") just to be sure everything would fit together properly. The fellow he was working with over the phone (I truly regret not getting his name), came out to meet him and immediately identified the part in question as a resonator and not a catalytic converter. He then suggested to my son that since his new exhaust system already had a resonator he could fix him up with a simple straight pipe that would work out just fine. Instead of $175 for the original cost estimate for a catalytic converter, your guy fixed him up with a straight pipe with flanges welded in place, gaskets and the necessary nuts and bolts for $35. On top of this tremendous savings, my 16 year old son was treated with the respect and professionalism you would expect if it were a big ticket item. I have never had the opportunity to use Meineke for any service, but the way that your employee handled my son's transaction was exemplary. This was by no means a "big" job in the scope of his shop's daily routine, but your guy handled it as a true professional. Although my son's funds are limited now and he continues to do as much of his own work as possible, I know in the future he will always remember how he was treated at Meineke. As his father, I too will remember this experience and am sure I will also be a future customer when the need arises.

I really want to appreciate the good customer service I received at store # 1592 which is located on W. Washington Street in Indianapolis, Indiana. Manager Paula was really nice and friendly. Moreoever, Technician Kris was also very helpful. I really appreciate the honesty and sincerity of these people. I went there for transmission oil flush but after looking at my car, Kris told me that I don't really need flush because transmission oil looked perfect and I was also not having any problem with transmission either. Someone else could have easily made $85 for that service but they honestly told me that I did not need that service. I will definitely come back to this store again. Thanks Again PAULA & KRIS

I wanted to thank Manager Dan McDonald at the Arnold MO location and his team for such a great job to my 1997 Dodge Van. Starting with a required state inspection, I was amazed at the SERVICE I got from Dan and his team of mechanics. I haven't been treated so well for many years. They were very polite, informative, and friendly during the whole process and I will DEFINITLY recommend them to everyone I know. I just picked up my van this evening and it is running great and handling like it was brand new. Thanks to Dan and his mechanics team who worked on my van- it is absolutely great!! And, thanks for the ride back home when I dropped it off for repairs- It was very much appreciated.

Thanks for a most pleasant experience- keep up the great work!

Respectfully,

Denny Larkin

Barnhart, MO.

I wanted to comment on the excellent service I recieved at the Cherry Hill location. Todd was very polite and willing to help. He answered all my questions and was not pushy. He made me feel like I had options. Since i was so pleased with Todd's great customer service,I will now only go to Meineke for auto service.

I just wanted to let you know of the positive experience I had with the folks running the Car Care Center in Westchester. I brought my car in for the Illinois Emmissions Testing. I had some issues with the testing with my car and had to be retested a couple of times. They handled this process in a most professional manner, extremely customer focused even though I am not a paying customer. I will definitely consider bringing my car in for repairs in the future and will not hestitate to recommend them for others to use.

I believe in writing about good service as much I believe in writing about bad. Today, the letter is very good. I went to Center # 1070 on September 4th thinking that after 40k miles that my front break pads would need replacing. Damien was the Meineke representative that assured me any such repair would be a waste of my money. So while I only walked away paying for a standard oil change, Meineke can be assured that I will return with future auto needs. Furthermore, the bathroom was the cleanest I have ever seen at a garage. All around, a very positive experience. Thank you.

I wanted to commend the staff, especially the manager James Bess, at Carrollton Meineke. While on an internship in Dallas, 1500 miles away from home, my exhaust system gave out. As a young woman who knows very little about cars and is on a very straight budget, I was nervous about going to a shop for fear of getting sold parts or services that weren’t necessary or were over expensive. Nonetheless, I had another eight weeks of work and the entire drive home, so I took my car to the Carrollton Meineke. The staff immediately took a look at my car, and then Mr. Bess showed me the problem -- the entire exhaust system was corroded and would have to be replaced. I had replaced it three years earlier (Cars don't last long in Rochester) and expected it to be pricey. Mr. Bess quoted me initial price, it was almost the same amount I had paid when my family mechanic replaced the system three years ago. The staff went to work and two hours later my car was ready to go. Mr. Bess was extremely courteous, reasonable, and personable.

I just wanted to take a moment to let you know how grateful I am to the folks at the Meineke on Washinton Blvd in Ogden, UT for going above and beyond to help us out when our car broke down. We were stranded on our trip hundreds of miles from home, and it was past closing time on a Friday night. I'd just had some other work done on my car at my local Meineke in Lake Oswego, OR before the trip and had been pleased, so we automatically called 411 to ask for the nearest Meineke. We were told that the mechanics had had a rough day and that the shop had actually closed a half hour ago, but given our predicament they were not only kind enough to give us a phone number for a good towing company and keep the doors open for us but to also give us a ride to our hotel, fix our car first thing in the morning (turns out it was the fuel pump) and then give us a ride back to pick it up. This kind of service is rare, and it was much appreciated. I don't know what we'd have done if we hadn't have called Meineke, but I'm glad we did, and now I know who to call in the future. I hope there is some way to reward this shop for their way-beyond-the-call-of-duty customer service because they deserve it. Did I mention that they did all of this with a smile? Thank you, Meineke!